Contact us by telephone on (+49) 09197 6266280. We are available Monday through Friday from 9:00 am to 14:30. We look forward to your call!
A CONSUMER is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.
You have the right to withdraw this contract within fourteen days without specifying any reasons. The withdraw period is fourteen days with effect from the day:
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units.
In order to exercise your withdraw right, you must inform us (SILENZIO AG, Badstraße 131, 91349 Egloffstein, Telephone: 09197-6266280, Telefax: 09197-62662888, Email: email@example.com) of your decision to withdraw this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen withdraw form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the withdraw right before the expiry of the withdraw period.
Consequences of the withdraw
If you withdraw this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.
You bear the direct costs for returning the products.
You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
Criteria for exclusion or expiry
The withdraw right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The withdraw right expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery
- for digital content (like MP3-Download), if the delivery has begun with your express consent and your knowledge that you lose your right of withdrawal.
Our address for all kind of returns:
If you wish to withdraw the contract, please fill up this form and send it back to us.
Fax: 09197 62662888
I/we (*) herewith withdraw the contract concluded by me/ us (*) regarding the purchase of the following products (*)/ the provision of the following service (*)
Order date ___________________ (*)/received on _______________________(*)
Name of the consumer(s) ______________________________________
Address of the consumer(s)
Date Signature of the consumer(s) (only in case of a notification on paper)
(*) Cross out the incorrect option
Tel. (+49) 09197 6266280
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9:00 - 14:30
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